Customer Care Policy
Customer Care Policy — X-Store
Our top priority is to provide timely, polite, and transparent support to every customer. Below you’ll find our support details and process.
1. Purpose
At X-Store, we are committed to resolving customer issues quickly and effectively. This policy defines our support process and responsibilities.
2. Support Hours & Response Time
- Support Hours: Sunday – Saturday, 24/7 Hours
- Initial Response: Within 24–48 hours (working days)
3. Contact Methods
4. Complaint Handling Process
- The customer registers a complaint (via email/form/phone).
- Our team acknowledges the complaint within 24–48 hours.
- The issue is reviewed and resolved; if needed, it’s escalated to the higher support team.
- The customer receives regular updates until the issue is closed.
5. Refund & Return Assistance
Refunds and returns are handled as per our Refund Policy. Our support team will guide you step-by-step through the process.
6. Privacy & Data Security
We ensure the confidentiality of all customer data. Personal details are never shared with third parties without consent. For full details, see our Privacy Policy.
7. Feedback & Improvements
We value your feedback — it helps us improve our services. You can share your suggestions at /feedback.
8. Policy Updates
This policy may be updated at any time. All updates will be posted on this page.
